Order Status
To determine the status of your order, log in to your customer account. Martek will also email you shipping and tracking information when your order is shipped. You may also call or e-mail our Customer Service staff with your request; we will be happy to help. We strive to respond to all inquiries within 1 business day.
Returns & Exchanges
At Martek, we stand behind our products, services, and customers. We know you will be happy with your purchase; however, sometimes, a product may not fulfill your requirements and needs to be returned. If you must return an item, please follow these simple steps:
- Contact sales at 727-412-1002 or email [email protected]. Martek must approve all returns and exchanges.
- Items must be returned in new condition and received by Martek within 14 days of the original ship date. Sales of custom-manufactured parts are final and cannot be returned.
- We strongly recommend that you return items via the same shipper from which they were received and insure them for the total value.
- Upon return, the condition of the parts will be evaluated, and a restock and/or refurbishment fee will be determined. The minimum restock fee is 25% of the order total.
Please note that all returned items must comply with the following:
- Returned items must be in new, resellable condition.
- Non-returnable items include but are not limited to special order items.
- Refunds exclude original shipping and handling charges
- Return shipping and insurance are the buyer’s responsibility.
- There is a restock fee of 15% for returned items.
- An exchange fee may be applied.
FAQ
How do I know which size is correct?
MT370 = 370-lbs total or 185-lbs for each arm.
MT600(EXT) = 600-lbs total or 300-lbs for each arm.
What measurements do I need to order the davits?
– The stern rail diameter
– The distance between the two stern rail mounts
– The distance from the center of the base mount to the center of the stern rail
– The length of bolts required for the base mount.
Measurements are the sole responsibility of the customer.
Does Martek provide installation services?
No, we do not provide installation services or warrant the installation. It is the sole responsibility of the customer to install our products.
How are the davits attached to the railing?
Our custom rail mounts utilize a compression design to attach to either 1 or 1 1/4-diameter stern rails.
What brand of blocks and cam cleats do you use?
We use Viadana Hardware. They are high quality, solid, and reliable.
I need a unique base mount; can you accommodate it?
Just measure a couple of times, have a buddy look it over with you, and send us a drawing. Our shop will most likely get it done. But special orders are one-way orders, so make sure of the designs.
Do the davits fold in?
Yes, we use a removable strut bar installed with pins or bolts.
Do you have dinghy lift harnesses?
Yes, we have 3-point and 4-point lift harnesses and an engine lift harness.
What makes your davits more desirable than your competitors?
Our davits are of the highest quality and manufactured in the USA. We are the only davit manufacturer that warrants against manufacturer defects for two years. Our Davits are constructed of polished, heavy-duty, and corrosion-resistant 316 stainless steel tubing that is either 1.0 or 1.25 inches in diameter x .120 inch wall thickness. The base mounts are universal and will mount to angled, horizontal, or vertical surfaces. Installation is straightforward and can be accomplished in just a few hours.
Where are your davits manufactured and assembled?
We have three locations in the Metro Tampa, Florida area.
What is your warranty?
All Martek manufactured products are warranted for two years from installation, with proof of proper installation forwarded to the Office (pics x2). See the warranty section for details.
Custom Fabrication
Please call us at 1-727-412-1002 to discuss any custom fabrication you may need.
Payment Options
We accept VISA, MasterCard, and American Express credit cards. We do not accept cash or checks for online ordering.
International Orders
We will ship most international orders; email [email protected] or call 727-412-1002 for rates.
Shipping
Standard Delivery:
Shipping Costs are calculated and added to the total bill after packing based on weight and destination, plus a handling fee. Standard insurance levels apply; extra coverage is available upon request. Standard delivery is usually 4 to 7 business days via FedEx Ground or UPS Ground.
Express Delivery:
Please get in touch with us for shipping costs.
Next Day Delivery:
Please get in touch with us for shipping costs.
What is the delivery time from order placement?
The MT370, MT600, MT600EXT Davit sets, and MT250EH orders generally ship within 5 to 10 business days of order placement. Parts orders generally ship within 72 hours of order placement.
What is the general cost of shipping?
Shipping a set of Davits within most areas within the CONUS is $150-400. This includes freight, packaging, and handling. Call 727-412-1002 for a shipping quote.
Sales Tax
We are required by law to charge sales tax on Internet orders shipped within the State of Florida. The sales tax charged is the local sales tax for the state to which the order is shipped.
Warranty
Martek products are warranted against manufacturer defects for two years from delivery. At Martek’s discretion, defective parts can be repaired or replaced. This warranty does not apply to products altered, abused, broken, or damaged by misuse or improper installation. This warranty does not cover product installation. Martek is not responsible for damage to the purchaser’s boat or accessories due to inappropriate use of its products. Please get in touch with Martek before returning any item. Shipping and handling charges are not refundable and are the purchaser’s responsibility for returned items. For items not covered under this warranty, replacement parts are available at martekdavits.com
Planing vessels are excluded from this warranty.