Getting Status on an Order
To determine the status of your order, log in to your customer account. MarTek will also email you shipping and tracking information when your order is shipped. You may also call or e-mail our Customer Service staff with your request; we will be happy to help. We strive to respond to all inquiries within 1 business day.
Returns & Exchanges
At Martek Davits, we stand behind our products, services, and customers. We know you will be happy with your purchase; however, sometimes, a product may not fulfill your requirements and needs to be returned. If you must return an item, please follow these simple steps:
- Contact sales at 727-412-1002 or email [email protected]. Martek Davits must approve all returns and exchanges.
- Items must be returned and received by Martek Davits within 14 days of shipment. Sales of custom-manufactured parts are final and cannot be returned.
- We strongly recommend that you return it via the same shipper from which it was received and insure it for the total value.
- Upon return, the condition of the parts will be evaluated, and a restock fee will be determined. The minimum restock fee is 10% of the order total.
Please note that all returned items must comply with the following:
- Returned items must be in new, resellable condition.
- Non-returnable items include but are not limited to special order items.
- Refunds exclude original shipping and handling charges
- Return shipping and insurance are the buyer’s responsibility.
- There is a restock fee of 15% for returned items.
- An exchange fee may be applied.
FAQ
How do I know which size is correct?
MT370 = 370 lbs total or 185 lbs for each arm.
MT600 = 600 lbs total or 300 lbs for each arm.
How is the davit attached to the railing?
Our custom-made round rail mounts (specify your railing size) use a compression system designed to tighten them, yet they are still easy to remove.
Do the davits fold in?
Yes, we use a removable strut bar installed with pins or bolts.
What measurements do I need to order the davits?
Generally, the rail size, the width of the strut bar (distance between the two rail mounts), the base mount areas from the rail mount to the center of the proposed mounting location, and the bolts needed to install the base mount.
Do you have dinghy lift harnesses?
Yes, we have 2-hook, 3-hook (85 % requested), 4-hook lift harnesses, and an engine lift harness.
What makes your davits more desirable than your competitors?
Our davits are of the highest quality and manufactured in the USA. We are the only davit manufacturer that warrants against manufacturer defects for two years. Our Davits are constructed of heavy-duty and corrosion-resistant 316 stainless steel tubing that is either 1.0 or 1.25 inches in diameter x .120 inch wall thickness. The base mounts are universal and will mount to angled, horizontal, or vertical surfaces. Installation is straightforward and can be accomplished in just a few hours.
What kind of blocks and cam cleats do you use?
We use Viadana Hardware. They are high quality, solid, and reliable.
I need a unique base mount; can you accommodate it?
Just measure a couple of times, have a buddy look it over with you, and send us a drawing. Our shop will most likely get it done. But special orders are one-way orders, so make sure of the designs.
Where are your davits manufactured and assembled?
We have three locations in the Metro Tampa, Florida area.
What is your warranty?
All Martek manufactured items are warranted for two years from installation, with proof of proper installation forwarded to the Office (pics x2).
Custom Fabrication
Please call us at 1-727-412-1002 to discuss any custom fabrication you may need.
Payment Options
MarTekDavits.com, aka MarTek Davits USA Inc., accepts VISA, MasterCard, and American Express credit cards. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash or checks for online ordering
International Orders
We will ship most international orders; email [email protected] or call 727-412-1002 for rates.
Shipping
Standard Delivery:
Shipping Costs are calculated and added to the total bill after packing based on weight and destination, plus a handling fee. Standard insurance levels apply; extra coverage is available upon request. Standard delivery is usually 4 to 7 business days via FedEx Ground or UPS Ground.
Express Delivery:
Please contact us for shipping costs.
Next Day Delivery:
Please contact us for shipping costs.
What is the delivery time from order placement?
Generally, MT370 and MT600 Davits and MT250EH engine hoist orders ship within 5 to 10 business days, MT600EXT davits within 10 to 15 days, and parts orders within 72 hours.
What is the general cost of shipping?
The cost to ship a set of Davits within most areas within the CONUS is $150-400. This includes freight, packaging, and handling. Call 727-412-1002 for a shipping quote.
Sales Tax
We are required by law to charge sales tax on Internet orders shipped within the State of Florida. The sales tax charged is the local sales tax for the state to which the order is shipped.
Warranty
MarTek Davits are warranted against manufacturer’s defects for two years from the delivery date (excluding planning hull vessels). MarTek’s liability shall be limited to the repair or replacement, at its discretion, of any MarTek products found to be defective in materials or workmanship. This warranty does not apply to products altered, abused, broken, or damaged by misuse or improper installation. MarTek is not responsible for damage to the purchaser’s boat or its accessories due to improper use or installation of its products. Please get in touch with MarTek Davits before returning any item. Items returned will be repaired or exchanged at our discretion. Shipping and handling charges are not refundable and are the purchaser’s responsibility for returned items. For items not covered under this warranty, replacement parts are available at martekdavits.com